Winter Storm Information
Information Provided By Comcast:
The National Weather Service has issued warnings for Winter Storm Cora, and we are monitoring the storm’s potential impact. Severe winter weather, including snow, sleet, and freezing rain, is forecasted for the southern region this week. Based on the current weather patterns, there may be potential impact on Tennessee such as power outages and damages to lines and equipment.
We urge customers to please stay away from any downed lines. Any downed lines are considered live and dangerous until assessed by local authorities. To report a downed line, chat with a Xfinity Assistant through the Xfinity App or the Xfinity website.
Comcast is preparing crews across the south to respond in the event that Winter Storm Cora causes service interruptions to our network. Our response teams are actively analyzing weather reports, putting our emergency plans in motion and ensuring our crews and supplies are ready to be deployed safely and quickly. Please be aware that we have proactively initiated communication with our customers via text notifications and email, and are regularly updating our blog.
The safety of our customers and our employees remains our top priority, and we’re here to keep you connected.
Stay Informed
In advance of the storm, here are some tips on staying up-to-date on your Xfinity or Comcast Business service:
- Text Alerts: Xfinity customers can receive text alerts about service interruptions by texting START to 266278 (COMCST). Comcast Business customers can also receive text alerts by registering their mobile numbers in the preference center within the My Account section.
- Xfinity & Comcast Business Apps: Xfinity and Comcast Business customers can receive the latest status information by using the Xfinity app and Comcast Business app.
- Social Media: Follow Comcast on Facebook and Comcast South on X for local storm updates.
View our blog at Comcast South for the latest information regarding our Winter Storm Cora response.
